Posted November 2, 2026 - by Law Offices of J.Chrisp
Founding Attorney
It reaches well beyond nursing homes: California’s definition of a care custodian includes home health agencies, residential care facilities for the elderly, adult day care and agencies providing publicly funded in-home supportive services, along with their administrators and employees, including support and maintenance staff (Welfare and Institutions Code section 15610.17). The Law Offices of J. Chrisp handles many elder abuse cases.
California’s elder abuse law protects two groups. Elders are people living in California who are 65 or older (section 15610.27). Dependent adults are residents aged 18 to 64, whether or not they live independently, with physical or mental limitations that restrict their ability to carry out normal activities or to protect their rights (section 15610.23). The firm offers a free consultation, and there is no fee unless we win.
The care custodian definition in section 15610.17 also names, among others:
The list ends with a catch-all: any other protective, public, sectarian, mental health, or private assistance or advocacy agency or person providing health or social services to elders or dependent adults.
Neglect is not tied to that list. Under section 15610.57, neglect covers any person with the care or custody of an elder or dependent adult who negligently fails to use the care a reasonable person in a like position would use.
Physical abuse covers more than assault and battery. Under section 15610.63(f), it includes using a physical or chemical restraint or psychotropic medication in any of these ways:
Isolation is also a form of abuse. Section 15610.43 defines it to include:
These acts are presumed not to be isolation when a California-licensed physician caring for the person gives the instructions as part of medical care. That presumption can be rebutted. The acts are not isolation when done in response to a reasonably perceived threat of danger to property or physical safety.
Under section 15610.30, financial abuse occurs when a person or entity takes, secretes, appropriates, obtains or retains an elder’s or dependent adult’s real or personal property for a wrongful use or with intent to defraud. Helping someone else do so also counts. So does taking or keeping the property by undue influence, as defined in section 15610.70.
One way conduct counts as a wrongful use is if the person or entity knew or should have known it was likely to be harmful to the elder or dependent adult.
A lawsuit for damages for financial abuse under sections 15657.5 and 15657.6 must be filed within four years after the plaintiff discovers, or with reasonable diligence should have discovered, the facts that make up the abuse (section 15657.7).
| Claim | What must be proven | What the law adds |
|---|---|---|
| Physical abuse, neglect or abandonment (section 15657) | Liability, and recklessness, oppression, fraud or malice in committing the abuse, both by clear and convincing evidence, unless section 15657.02 applies | The court must award reasonable attorney’s fees and costs, in addition to other remedies |
| Financial abuse (section 15657.5(a)) | Liability, by a preponderance of the evidence | The court must award reasonable attorney’s fees and costs, in addition to compensatory damages and other remedies |
| Financial abuse with recklessness, oppression, fraud or malice (section 15657.5(b)) | Liability by a preponderance of the evidence, and the recklessness, oppression, fraud or malice by clear and convincing evidence | The damage limits in Code of Civil Procedure section 377.34 do not apply |
In a physical abuse or neglect claim, damages or fees under section 15657 can be imposed on an employer only if the standards in Civil Code section 3294(a) for punitive damages against an employer for an employee’s acts are met.
Section 15657.02, which Assembly Bill 251 (Chapter 433, Statutes of 2025) added, lets the court apply the lower preponderance standard to a section 15657 claim in two situations. One is when a judge or arbitrator finds the defendant committed spoliation of evidence. The other is when the plaintiff wins a discovery motion based on the defendant’s spoliation. In both situations, section 15657.02(d) limits this to records or evidence that are material to the claim and that the defendant was specifically required to maintain or preserve. The section applies only to claims against certain licensed residential care facilities for the elderly, adult community care facilities and skilled nursing facilities. Facilities owned or operated by a general acute care, acute psychiatric or special hospital are excluded, as are facilities holding certain other licenses.
Call 911 if someone is in immediate danger. According to the California Department of Social Services, every county has an Adult Protective Services (APS) agency. County APS agencies investigate reports involving elders and dependent adults who live in private homes. APS has its own eligibility ages: 60 and older, or 18 to 59 for dependent adults who are disabled. Callers to 1-833-401-0832 who enter a 5-digit zip code are connected to their county’s APS.
For abuse in nursing homes, the Office of the State Long-Term Care Ombudsman has jurisdiction to investigate. The Ombudsman serves residents of long-term care facilities of any age. Reports can also be made to local law enforcement.
Jesse Chrisp, the firm’s founding attorney, was born in Santa Rosa and grew up in Lake County. The firm’s service area covers Sonoma, Napa, Lake and Mendocino counties and the San Francisco Bay Area. The firm’s offices are:
The firm has Spanish-speaking staff.
Possibly. Section 15610.23(b) treats any person between 18 and 64 who is admitted as an inpatient to a 24-hour health facility as a dependent adult. The statute uses Health and Safety Code sections 1250, 1250.2 and 1250.3 to define a 24-hour health facility.
It can, if the rest of the definition is met, such as a wrongful use, intent to defraud or undue influence. Under section 15610.30(c), property is taken or retained when an elder or dependent adult is deprived of any property right, including through an agreement, a donative transfer or a testamentary bequest. That is true whether the property is held directly or by a representative, such as a conservator, trustee or attorney-in-fact.
It depends on what the claim is based on. Section 15657.2 sends a claim against a health care provider that is based on the provider’s alleged professional negligence to the laws written specifically for professional negligence claims. Code of Civil Procedure section 340.5 supplies the definition of a health care provider used in that section.
They can be part of the costs award. When a court awards attorney’s fees and costs under section 15657 or 15657.5, the costs include reasonable fees for a conservator’s services, if any, devoted to litigating the claim.
If an elder or dependent adult in your family was abused or neglected, call the Law Offices of J. Chrisp 24/7 at 877-J-CHRISP (877-524-7477) for a free consultation. There is no fee unless we win.
The Law Offices of J. Chrisp is a Northern California personal injury law firm founded by attorney Jesse Chrisp, who was raised in Lake County. The firm represents injured people, with offices in Lower Lake (main office), Santa Rosa and San Francisco, and serves Sonoma, Napa, Lake and Mendocino counties and the San Francisco Bay Area. Consultations are free, the firm works on a contingency fee with no fee unless the firm wins, and the phone is answered 24/7 at 877-J-CHRISP (877-524-7477). The firm was named to Best Law Firms 2026 (Tier 1, Santa Rosa, Personal Injury Litigation – Plaintiffs). Jesse Chrisp has been recognized by The Best Lawyers in America since 2024 and selected to Super Lawyers from 2023 to 2026.
Elder Abuse and Nursing Home Neglect Lawyer in Santa Rosa (link once published)
My Parent Developed Bedsores in a Nursing Home. Is That Neglect? (link once published)
Santa Rosa Wrongful Death Lawyer
Welfare and Institutions Code section 15610.17, section 15610.23, section 15610.27, section 15610.30, section 15610.43, section 15610.57 and section 15610.63, California Legislative Information
Welfare and Institutions Code section 15657, section 15657.02, section 15657.2, section 15657.5 and section 15657.7, California Legislative Information
Assembly Bill 251 (2025), Chapter 433, Statutes of 2025, LegiScan
Code of Civil Procedure section 340.5 and section 377.34, and Civil Code section 3294, California Legislative Information
Adult Protective Services, California Department of Social Services
Long-Term Care Ombudsman Program, California Department of Aging
Jesse Chrisp attorney profile, chrisplaw.com
Attorney Advertising. This page provides general information about California law and is not legal advice for any specific situation. Prior results do not guarantee a similar outcome. Last updated October 2026.
Since founding his law firm in 2010, Jesse Chrisp has built a reputation as a dedicated personal injury trial attorney serving Northern California’s Bay Area.
He has represented thousands of injured clients and holds the record for the highest personal injury verdict in Lake County. Mr. Chrisp was selected to Northern California Rising Stars from 2013 to 2019, an honor awarded to only 2.5% of attorneys in the state.
This page has been written, edited, and reviewed by a team of legal writers following our comprehensive editorial guidelines. This page was approved by attorney Jesse Chrisp, who has been continuously recognized as a leader in personal injury law since starting his law firm in 2010.
Simply fill the form out below to request your free consultation and we will be in touch within 24 hours.
or call us at